Cancellation/NoShow Policy

If you have to cancel an appointment:

Please contact us as soon as possible. We request a 24 hour notice of cancellation in order to best use that time to help other students that may come in, and a 24 hour notice gives time for other students to schedule an appointment in that time.

Missed appointments with a counselor: (no show or cancellation with less than 24 hour notice):

If you miss a scheduled appointment with a counselor, please contact us to let us know the reason. We understand that there are unforseen circumstances, but ask for at least 24 hours notice of  cancellation.

Missed appointments with our psychiatrist or dietitian: (no show or cancellation with less than 24 hour notice):

If you miss a scheduled appointment with our psychiatrist or dietitian, you are responsible for notifying us of the reason and confirming future appointments. We reserve the right to deny services to any student who has missed two or more scheduled counseling appointment during the course of the academic year.

Please note: We realize that sometimes circumstances change or emergencies arise and necessitate changing appointment times. We would greatly appreciate hearing from you at least 24 hours in advance if you need to reschedule, as other students will likely be waiting for available appointment times.