Support & Services Overview

Support Overview:

  • General issues (accounts, classrooms, checkout, network folders, wireless, printers, virus removal, etc.)
    Call the IT Helpdesk (507-786-3830 or ext. 3830), stop by in person in RML 251 or at the Library Circulation Desk, or send an e-mail to <helpdesk@stolaf.edu>.
  • Moodle questions (metacourses, course migration, quizzes, gradebook, users, etc.)
    Write to the email list <moodle@stolaf.edu>.
  • Faculty/Staff Computers and Department Labs (tech requests, lab setup, data transfers, computer setup, etc.)
    Contact your IT Department Representative.

Services Overview:

  • Borrowing iPads
    Write to the Instructional Technology team list <itech@stolaf.edu>.
  • Purchasing iPads with IPAT funds:
    Write to Roberta Lembke <lembke@stolaf.edu>.
  • Requesting a customized IT workshop for a class or department:
    Write to the Instructional Technology team list <itech@stolaf.edu>.
  • Submitting a print request to the Multimedia Development Center:
    Fill out the MDC print request

Helpdesk:

If you need help with general computing issues, you should contact the IT Helpdesk, which is located in RML 251. Common Helpdesk requests are often related to accounts and passwords, classroom technologies, equipment checkout, Gmail migration, network folder access, network registration and connectivity, printer setup, and virus removal.

Department Representatives:

You should contact your department representative for help with more complicated technical issues, such as maintenance of departmental computing labs, data backups, development of computing requests, classroom technologies, long-range technology planning, and innovative teaching projects.

Multimedia Development Center:

The MDC provides a variety of multimedia services to the St. Olaf community. Staffed by Erin Chambers and a group of student consultants, the MDC specializes in graphic design, photo and video projects, and wide-format printing.  In addition, the MDC provides customized multimedia workshops for St. Olaf classes and creates online tutorials for multimedia software applications.

Computer Repair:

If you are in need of repair services for St. Olaf equipment, contact the HelpDesk or Computer Repair Services (x3543 or e-mail crs@stolaf.edu). Please include all relevant information in your message such as your name and phone extension, the location of the equipment, and a full description of of the problem.

Equipment Checkout:

There are several locations on campus for equipment checkout.