Support & Services Overview

Support Overview:

  • General issues (accounts, classrooms, checkout, network folders, wireless, printers, virus removal, etc.)
    Call the IT Helpdesk (507-786-3830 or ext. 3830), stop by in person in RML 353, or send an e-mail to <helpdesk@stolaf.edu>.
  • Moodle questions (metacourses, course migration, quizzes, gradebook, users, etc.)
    Write to the email list <moodle@stolaf.edu>.
  • Faculty/Staff Computers and Department Labs (tech requests, lab setup, data transfers, computer setup, etc.)
    Contact the IT Helpdesk (507-786-3830 or ext. 3830), stop by in person in RML 353, or send an e-mail to <helpdesk@stolaf.edu>.

Services Overview:

  • Borrowing iPads
    Write to the Instructional Technology team list <itech@stolaf.edu>.
  • Requesting a customized IT workshop for a class or department:
    Write to the Instructional Technology team list <itech@stolaf.edu>.

Helpdesk:

If you need help with general computing issues, you should contact the IT Helpdesk, which is located in RML 353 *NEW LOCATION*. Common Helpdesk requests are often related to accounts and passwords, classroom technologies, equipment checkout, Gmail migration, network folder access, network registration and connectivity, printer setup, and virus removal.

The Media Lab:

Staffed by Ben Gottfried and a group of student interns, the Media Lab specializes in graphic & web design, audio & video multimedia projects, and wide-format printing.  In addition, the Media Lab provides customized multimedia workshops for St. Olaf classes and creates online tutorials for multimedia software applications.

Computer Repair:

If you are in need of repair services for St. Olaf equipment, contact the HelpDesk. Please include all relevant information in your message such as your name and phone extension, the location of the equipment, and a full description of of the problem.

Equipment Checkout:

Camcorders, tripods, audio recorders, projectors, speakers, light kits, and other video and audio gear are available at the Rolvaag Library circulation desk.