{"id":5237,"date":"2013-10-08T20:13:27","date_gmt":"2013-10-09T01:13:27","guid":{"rendered":"https:\/\/wp.stolaf.edu\/it\/?page_id=5237"},"modified":"2016-06-07T15:50:34","modified_gmt":"2016-06-07T20:50:34","slug":"remote-assistance-program","status":"publish","type":"page","link":"https:\/\/wp.stolaf.edu\/it\/remote-assistance-program\/","title":{"rendered":"Remote Assistance Program"},"content":{"rendered":"<div data-modular-content-collection><p><b>Title: <\/b>Remote User Assistance Policy<br \/>\n<b>Effective Date: <\/b>February 2013<br \/>\n<b>Issuing Authority: <\/b>Information Technology<br \/>\n<b>Program Coordinators: <\/b>Director of IT and Libraries<br \/>\n<b>Last Updated: <\/b>February 2013<\/p>\n<h3>Purpose of Policy<b> <\/b><\/h3>\n<p>This policy governs the use of remote assistance tools used by IT to provide technology support services to the community.<\/p>\n<h3>Scope<b> <\/b><\/h3>\n<p><b><\/b>This policy applies to the use of all desktop remote assistance software used on campus.<\/p>\n<h3>Policy<\/h3>\n<p>Remote assistance software tools provide IT staff with the ability to troubleshoot computer hardware and software issues from a distance. These tools increase the perception that privacy and security could be compromised. IT will use only those remote assistance tools that provide faculty and staff with the ability to accept or decline an invitation to allow IT staff to remotely access their computer and must give a visible indication that his\/her system is being remotely accessed.<\/p>\n<h3>Authorized IT Users<b><\/b><\/h3>\n<p><b> <\/b>IT professional staff are authorized to provide remote assistance to users.<\/p>\n<p>IT student staff may be authorized by their IT supervisor to provide remote assistance to users after completing training on the proper and ethical use of the tools.<\/p>\n<p>&nbsp;<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Title: Remote User Assistance Policy Effective Date: February 2013 Issuing Authority: Information Technology Program Coordinators: Director of IT and Libraries Last Updated: February 2013 Purpose of Policy This policy governs [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_spp_custom_css":"","footnotes":""},"class_list":["post-5237","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wp.stolaf.edu\/it\/wp-json\/wp\/v2\/pages\/5237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.stolaf.edu\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.stolaf.edu\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.stolaf.edu\/it\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.stolaf.edu\/it\/wp-json\/wp\/v2\/comments?post=5237"}],"version-history":[{"count":1,"href":"https:\/\/wp.stolaf.edu\/it\/wp-json\/wp\/v2\/pages\/5237\/revisions"}],"predecessor-version":[{"id":9001,"href":"https:\/\/wp.stolaf.edu\/it\/wp-json\/wp\/v2\/pages\/5237\/revisions\/9001"}],"wp:attachment":[{"href":"https:\/\/wp.stolaf.edu\/it\/wp-json\/wp\/v2\/media?parent=5237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}