{"id":95,"date":"2012-09-23T12:43:28","date_gmt":"2012-09-23T17:43:28","guid":{"rendered":"https:\/\/wp.stolaf.edu\/it\/?page_id=95"},"modified":"2026-07-27T15:01:48","modified_gmt":"2026-07-27T20:01:48","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/wp.stolaf.edu\/lits\/helpdesk\/","title":{"rendered":"IT Helpdesk"},"content":{"rendered":"<div data-modular-content-collection>\n<h2 class=\"wp-block-heading\">IT Helpdesk<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>IT Helpdesk<\/strong> provides support for computers, software, A\/V technologies, telecommunications, and technology support services to the entire St. Olaf community. We also provide support for faculty using technology for teaching \u2014 including digital assignments, presentation equipment, and Moodle. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The<a href=\"https:\/\/stolafcarleton.teamdynamix.com\/TDClient\/1893\/StOlaf\/Home\/\"> <strong>IT Helpdesk ticketing system<\/strong> provides information on campus resources supported by IT<\/a>, ways to request assistance, and contains a library of tutorials and help documentation for technology commonly used on campus. Our campus <a href=\"https:\/\/stolafcarleton.teamdynamix.com\/TDClient\/1893\/StOlaf\/Home\/\">helpdesk and student computing consultants are available nearly 80 hours per week<\/a> during the academic year, including assistance in the evenings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/stolafcarleton.teamdynamix.com\/TDClient\/1893\/StOlaf\/KB\/\">Our knowledge base is a great place to find answers<\/a> to the most frequently asked technology-related questions. <a href=\"https:\/\/stolafcarleton.teamdynamix.com\/TDClient\/1893\/StOlaf\/Requests\/ServiceCatalog\">Our Service Catalog provides a single location to browse<\/a> and search for available services provided by IT.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions on Oracle, <a href=\"https:\/\/stolafcarleton.teamdynamix.com\/TDClient\/3411\/HR\/Home\/\">visit AskHR for additional help<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact the IT Helpdesk<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>By Phone: Call ext. 3830, or 507-786-3830<\/li>\n\n\n\n<li>Chat: <a href=\"https:\/\/tawk.to\/chat\/62ac7c637b967b1179950ed7\/1g5osbp50\">Chat us live<\/a>\u00a0<em>(available during open hours)<\/em><\/li>\n\n\n\n<li>On the Web: Find answers (how-to information) or fill out a Helpdesk ticket at&nbsp;<a href=\"http:\/\/help.stolaf.edu\/\">help.stolaf.edu<\/a><\/li>\n\n\n\n<li>In Person: Rolvaag Memorial Library 353<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Normal Academic Hours<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monday: 7:45 AM &#8211; 10:00 PM<\/li>\n\n\n\n<li>Tuesday: 7:45 AM \u2013 11:00 PM<\/li>\n\n\n\n<li>Wednesday: 7:45 AM \u2013 11:00 PM<\/li>\n\n\n\n<li>Thursday: 7:45 AM \u2013 11:00 PM<\/li>\n\n\n\n<li>Friday: 7:45 AM \u2013 5:00 PM<\/li>\n\n\n\n<li>Satuday: Closed<\/li>\n\n\n\n<li>Sunday: 1:30 PM \u2013 11:00 PM<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/stolafcarleton.teamdynamix.com\/TDClient\/1893\/StOlaf\/Home\/\">Visit the IT Helpdesk site for summer or holiday hours.<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>IT Helpdesk The IT Helpdesk provides support for computers, software, A\/V technologies, telecommunications, and technology support services to the entire St. Olaf community. We also provide support for faculty using [&hellip;]<\/p>\n","protected":false},"author":9083,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_spp_custom_css":".list-icon li.chevron-right {\n\tpadding: 19px 0 !important;\n\tborder-radius: .5em;\n\ttransition: all .15s \nease-in-out;\n\tcursor: pointer;\n\ttext-align: center;\n}\n\nli.chevron-right:nth-child(1) {\n    background-color: #00827e;\n}\nli.chevron-right:nth-child(2) {\n    background-color: #b11556;\n}\nli.chevron-right:nth-child(3) {\n    background-color: #6e3a5d;\n}\nli.chevron-right:nth-child(4) {\n    background-color: #e4a01b;\n\tfont-size: 24px;\n\ta, a:visited {\n\t\tcolor: #242121;\n\t}\n}\n\nli.chevron-right:hover {\n\tbackground-color: #242121;\n    border: none;\n\ta, a:visited {\n\t\tcolor: #fff;\n\t}\n        \n}\n\nli.chevron-right {\n    line-height: 1.5;\n\tmargin: 1em 0;\n}\n\nli.chevron-right a, li.chevron-right a:visited {\n\tcolor: #fff;\n\tfont-size: 20px;\n    text-transform: uppercase;\n\tfont-weight: 700;\n}\n\nli.chevron-right:before {\n\tdisplay: none;\n}\n\n.list-icon li.chevron-right {\n\tmargin-bottom: 32px;\t\n}\n\n.list-bullet, .list-number, .t-content ol, .t-content ul {\n\tpadding-right: 0;\n}\n\n.mbhi-is-current {\n\tbackground-color: #ecf4fb;\n}\n\n.mb-bhi-holiday {\n\tbackground-color: #fff4dc;\n}\n\n.mabel-bhi-businesshours {\n\tmargin: 0px;\n\tborder: none;\n}\n\n.site-panel__accordion-items {\n\tmargin-top: 30px;\n}\n\n.t-content a.cta, a.cta {\n\tmargin-left: 1.5em;\n}\n\n.regular-hours-table {\n\tmargin-top: 30px !important;\n}","footnotes":""},"class_list":["post-95","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wp.stolaf.edu\/lits\/wp-json\/wp\/v2\/pages\/95","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.stolaf.edu\/lits\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.stolaf.edu\/lits\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.stolaf.edu\/lits\/wp-json\/wp\/v2\/users\/9083"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.stolaf.edu\/lits\/wp-json\/wp\/v2\/comments?post=95"}],"version-history":[{"count":16,"href":"https:\/\/wp.stolaf.edu\/lits\/wp-json\/wp\/v2\/pages\/95\/revisions"}],"predecessor-version":[{"id":22384,"href":"https:\/\/wp.stolaf.edu\/lits\/wp-json\/wp\/v2\/pages\/95\/revisions\/22384"}],"wp:attachment":[{"href":"https:\/\/wp.stolaf.edu\/lits\/wp-json\/wp\/v2\/media?parent=95"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}