{"id":4765,"date":"2024-01-12T15:49:42","date_gmt":"2024-01-12T21:49:42","guid":{"rendered":"https:\/\/wp.stolaf.edu\/smithcenter\/?page_id=4765"},"modified":"2024-02-29T14:51:35","modified_gmt":"2024-02-29T20:51:35","slug":"communication-module","status":"publish","type":"page","link":"https:\/\/wp.stolaf.edu\/smithcenter\/communication-module\/","title":{"rendered":"Communication Module"},"content":{"rendered":"<div data-modular-content-collection>\t\t\t<div\n\t\t\tclass=\"site-section site-panel__image_overlay panel panel-image_overlay site-section__bg--default\"\n\t\t\tdata-depth=\"\"\n\t\t\tdata-js-panel=\"image-overlay\"\n\t\t>\n\t\n\t\t<div class=\"site-section__inner site-section__inner--no-padding\">\n\n\t\n\t\t\n\t\n\t\n\t<div role=\"img\" aria-label=\"flowers in open mailboxes\" style=\"background-image:url('https:\/\/i0.wp.com\/wp.stolaf.edu\/smithcenter\/files\/2024\/01\/flowers-in-box.jpg?resize=800%2C534&#038;ssl=1');\" loading=\"lazy\"  class=\"site-section__bg-img site-section__bg-img--m-stack\"><\/div>\n\n\t\t<style>\n\t\t@media all and ( min-width: 960px ) {\n\t\t\t#site-panel__image-overlay-69dc6f8045eea {\n\t\t\t\theight: 500px;\n\t\t\t}\n\t\t}\n\t<\/style>\n\t\n\t\t\t\t\n    \n\t<div id=\"site-panel__image-overlay-69dc6f8045eea\" class=\"site-panel__img-overlay-wrap site-panel__img-overlay site-panel__img-overlay--purple\">\n\n\t\t<div class=\"site-panel__img-overlay-content\">\n\t\t\t<div class=\"t-content t-content--light\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"site-section__title \"\n\t\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\t\tdata-autop\n\t\t\t\t\t\tdata-livetext\n\t\t\t\t\t>\n\t\t\t\t\t\tCommunication: Strategies to Communicate More Effectively\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"site-section__desc\"\n\t\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\t\tdata-name=\"content\"\n\t\t\t\t\t\tdata-autop\n\t\t\t\t\t\tdata-livetext\n\t\t\t\t\t>\n\t\t\t\t\t\t<p>Consider some key principles of effective communication and how they apply to the context of community engagement.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t\t\t\t\n\t\t<\/div>\n\n\t\t\t<\/div>\n\t\n\n\n\t\t\t<div\n\t\t\tclass=\"site-section site-panel__micronavbutton panel panel-micronavbutton site-section__bg--normal\"\n\t\t\tdata-depth=\"\"\n\t\t\tdata-js-panel=\"micronavbutton\"\n\t\t>\n\t\n\t    <div class=\"site-section__inner site-section__inner--top-padding-none site-section__inner--bottom-padding-none micronavbutton\">\n\n\t\t\n\t\n\t<div class=\"site-grid site-grid__no-gutters\"\n\t     data-depth=\"0\"\n\t     data-name=\"buttons\"\n\t     data-livetext\n\t>\n\n\t\t\t\t\t<div class=\"site-grid__col\">\n\t\t\t\t<a class=\"site-panel__micronavbtn-btn u-bc-cranberry\"\n\t\t\t\t   \thref=\"https:\/\/wp.stolaf.edu\/smithcenter\/identity-module\/\"\n\t\t\t\t   \ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"site-panel__micronavbtn-btn-label\">Identity<\/span>\n\n\t\t\t\t\t<span class=\"site-panel__micronavbtn-btn-desc\">\n\t\t\t\t\t\t\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div> <!-- .site-grid__col -->\n\t\t\t\t\t<div class=\"site-grid__col\">\n\t\t\t\t<a class=\"site-panel__micronavbtn-btn u-bc-teal\"\n\t\t\t\t   \thref=\"https:\/\/wp.stolaf.edu\/smithcenter\/reciprocity-module\/\"\n\t\t\t\t   \ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"site-panel__micronavbtn-btn-label\">Reciprocity<\/span>\n\n\t\t\t\t\t<span class=\"site-panel__micronavbtn-btn-desc\">\n\t\t\t\t\t\t\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div> <!-- .site-grid__col -->\n\t\t\t\t\t<div class=\"site-grid__col\">\n\t\t\t\t<a class=\"site-panel__micronavbtn-btn u-bc-purple\"\n\t\t\t\t   \thref=\"https:\/\/wp.stolaf.edu\/smithcenter\/solidarity-module\/\"\n\t\t\t\t   \ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"site-panel__micronavbtn-btn-label\">Solidarity and the Common Good<\/span>\n\n\t\t\t\t\t<span class=\"site-panel__micronavbtn-btn-desc\">\n\t\t\t\t\t\t\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div> <!-- .site-grid__col -->\n\t\t\n\t<\/div> <!-- .site-grid -->\n\n\n\t\t\t\t\n\t\t<\/div>\n\n\t\t\t<\/div>\n\t\n\n\n\t\t\t<div\n\t\t\tclass=\"is-style-default site-section site-panel__accordion panel panel-accordion site-section__bg--normal\"\n\t\t\tdata-depth=\"\"\n\t\t\tdata-js-panel=\"accordion\"\n\t\t>\n\t\n\t\t\t<div class=\"is-style-default site-section__inner l-wrapper \">\n\t\n\t\n\t\t\t\t\t<header class=\"is-style-default site-section__header\">\n\n\t\t\t\t<h2 class=\"is-style-default site-section__title site-section__title--sm\" id=\"introduction-and-learning-objectives-communication-module\" data-name=\"title\" data-livetext data-depth=\"0\" data-index=\"0\">Introduction and Learning Objectives: Communication Module<\/h2>\n\n\t\t\t<\/header>\n\t\t\n\t\n\t\n\t<div class=\"is-style-default site-grid site-grid__wrapper\">\n\n\t\t<div class=\"is-style-default site-grid__col\">\n\t\t\t\n<figure class=\"is-style-default c-caption\">\n\n\t<figure  class=\"is-style-default c-caption__img\"><img decoding=\"async\" class=\"is-style-default \" alt=\"Somali male points towards lines of dancers during a Somali dance workshop\" src=\"https:\/\/i0.wp.com\/wp.stolaf.edu\/smithcenter\/files\/2024\/01\/somali-dance-2.jpg?resize=600%2C350&#038;ssl=1\" loading=\"lazy\" \/><\/figure>\n\n\t\n<\/figure>\n\n\t\t<\/div>\n\t\t<div class=\"is-style-default site-grid__col\">\n\t\t\t<div class=\"is-style-default accordion site-panel__accordion-items\" data-depth=\"0\" data-name=\"accordions\" data-livetext role=\"tablist\" aria-multiselectable=\"true\" data-js=\"accordion\">\n            <article  class=\"is-style-default accordion__row site-panel__accordion-item \" role=\"tab\" aria-selected=\"false\" id=\"accordion-69dc6f804711a-header-0\" aria-controls=\"accordion-69dc6f804711a-content-0\">\n        \t\t<button\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"is-style-default accordion__header site-panel__accordion-title clearfix\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"0\"\n\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\tdata-livetext\n        \t\t>\n\t\t\t\t\t                    <span class=\"is-style-default accordion__header-inner\">\n\t\t\t\t\t\tLearning Objectives\t\t\t\t\t<\/span>\n                <\/button>\n                <div\n\t\t\t\t\taria-labelledby=\"accordion-69dc6f804711a-header-0\"\n\t\t\t\t\t class=\"is-style-default accordion__content site-panel__accordion-content context-content t-content \"\t\t\t\t\tid=\"accordion-69dc6f804711a-content-0\"\n\t\t\t\t\trole=\"tabpanel\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"0\"\n\t\t\t\t\tdata-autop=\"true\"\n\t\t\t\t\tdata-name=\"accordion_content\"\n\t\t\t\t\tdata-livetext\n                >\n\t\t\t\t\t                    <div class=\"is-style-default accordion__content-inner context-content\">\n\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">By the end of this module, you will:<\/span><\/p>\n<ul>\n<li>Develop some understanding of some key features of effective communication.<\/li>\n<li>Consider how these features apply to community engagement<\/li>\n<li>Apply your knowledge about effective communication to case studies involving local and international communities.<\/li>\n<\/ul>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n\t\t\t\n            <article  class=\"is-style-default accordion__row site-panel__accordion-item \" role=\"tab\" aria-selected=\"false\" id=\"accordion-69dc6f804711a-header-1\" aria-controls=\"accordion-69dc6f804711a-content-1\">\n        \t\t<button\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"is-style-default accordion__header site-panel__accordion-title clearfix\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"1\"\n\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\tdata-livetext\n        \t\t>\n\t\t\t\t\t                    <span class=\"is-style-default accordion__header-inner\">\n\t\t\t\t\t\tPoint 1. The verbal or written message sent is not always the message received.\t\t\t\t\t<\/span>\n                <\/button>\n                <div\n\t\t\t\t\taria-labelledby=\"accordion-69dc6f804711a-header-1\"\n\t\t\t\t\t class=\"is-style-default accordion__content site-panel__accordion-content context-content t-content \"\t\t\t\t\tid=\"accordion-69dc6f804711a-content-1\"\n\t\t\t\t\trole=\"tabpanel\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"1\"\n\t\t\t\t\tdata-autop=\"true\"\n\t\t\t\t\tdata-name=\"accordion_content\"\n\t\t\t\t\tdata-livetext\n                >\n\t\t\t\t\t                    <div class=\"is-style-default accordion__content-inner context-content\">\n\t\t\t\t\t\t<p>While you will know this to be true in your experience, an example can illustrate the potential for mismatch between what\u2019s said and what\u2019s heard. Suppose one of your professors writes you a letter of reference for graduate school. If the professor uses very supportive language in the introduction (\u201cI strongly recommend this student for your program\u201d) but then justifies their recommendation with the following examples: (\u201cThe student has good attendance, always passes in their assignments on time, and is quite courteous to classmates and to members of the community.\u201d).<\/p>\n<p>Such reasons raise questions for a selection committee about what your letter writer is really saying. Why? In light of a committee&#8217;s reasonable expectation for concrete and supportive details about your intellectual virtues, how these are manifest in your contributions to the class, and why they make you competitive for an advanced degree, the absence of these details says something. The committee might conclude that the letter intends to be supportive but wonder if the absence of concrete examples of relevant excellence illustrates that the letter writer doesn\u2019t know (or doesn\u2019t remember) you well enough to give details. Either way, notice that something intended to be a positive recommendation functions as a negative one. Thankfully professors who agree to write for students will generally do a good job. But the practice of trying to say something positive while saying something negative instead remains widespread and is something we should all be on guard to avoid. The general lesson that also applies to community engagement is to try to say what you mean and to take the time to do it well.<\/p>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n\t\t\t\n            <article  class=\"is-style-default accordion__row site-panel__accordion-item \" role=\"tab\" aria-selected=\"false\" id=\"accordion-69dc6f804711a-header-2\" aria-controls=\"accordion-69dc6f804711a-content-2\">\n        \t\t<button\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"is-style-default accordion__header site-panel__accordion-title clearfix\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"2\"\n\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\tdata-livetext\n        \t\t>\n\t\t\t\t\t                    <span class=\"is-style-default accordion__header-inner\">\n\t\t\t\t\t\tPoint 2. Nonverbal Communication Matters\t\t\t\t\t<\/span>\n                <\/button>\n                <div\n\t\t\t\t\taria-labelledby=\"accordion-69dc6f804711a-header-2\"\n\t\t\t\t\t class=\"is-style-default accordion__content site-panel__accordion-content context-content t-content \"\t\t\t\t\tid=\"accordion-69dc6f804711a-content-2\"\n\t\t\t\t\trole=\"tabpanel\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"2\"\n\t\t\t\t\tdata-autop=\"true\"\n\t\t\t\t\tdata-name=\"accordion_content\"\n\t\t\t\t\tdata-livetext\n                >\n\t\t\t\t\t                    <div class=\"is-style-default accordion__content-inner context-content\">\n\t\t\t\t\t\t<p>If the first lesson is about a mismatch between what is said and what is heard, the second lesson is that nonverbal behavior besides what one says or writes can also impact your message. Body language matters, in other words. To use an example in the context of community engagement, if a classmate tells you that they like your project choice but you notice them quickly rolling their eyes as they say this, you will reasonably become skeptical about the truth of their assertion. Alternatively, if you saw them smiling and giving thumbs up to a third party, you\u2019d likely conclude that they really meant it.<\/p>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n\t\t\t\n            <article  class=\"is-style-default accordion__row site-panel__accordion-item \" role=\"tab\" aria-selected=\"false\" id=\"accordion-69dc6f804711a-header-3\" aria-controls=\"accordion-69dc6f804711a-content-3\">\n        \t\t<button\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"is-style-default accordion__header site-panel__accordion-title clearfix\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"3\"\n\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\tdata-livetext\n        \t\t>\n\t\t\t\t\t                    <span class=\"is-style-default accordion__header-inner\">\n\t\t\t\t\t\tPoint 3: Establishing Agreed Upon Norms of Communication.\t\t\t\t\t<\/span>\n                <\/button>\n                <div\n\t\t\t\t\taria-labelledby=\"accordion-69dc6f804711a-header-3\"\n\t\t\t\t\t class=\"is-style-default accordion__content site-panel__accordion-content context-content t-content \"\t\t\t\t\tid=\"accordion-69dc6f804711a-content-3\"\n\t\t\t\t\trole=\"tabpanel\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"3\"\n\t\t\t\t\tdata-autop=\"true\"\n\t\t\t\t\tdata-name=\"accordion_content\"\n\t\t\t\t\tdata-livetext\n                >\n\t\t\t\t\t                    <div class=\"is-style-default accordion__content-inner context-content\">\n\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Communication can be complicated. One reason is that what is appropriate and effective often depends on the relationships, resources,\u00a0 and power dynamics of the people involved, as well as the wider historical and socio-cultural context. Other factors include people\u2019s individual preferences, knowledge, and understanding of the purpose of any given communication. Your professor is likely to have at least some relevant background knowledge about these factors and how they might be relevant for communicating with your community partner. For example, some community partners who receive a lot of emails and phone calls every day may need more than 24 or even 48 hours to respond, or they may need to confer with members of their community or organization before they can provide you with the information you are seeking.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Given that communication within a class can also be complicated, your professor will probably spend some time helping you create guidelines for student-to-student communication. Both within your class and when your class is communicating with the community partner,\u00a0 it will be helpful to determine some things in advance. You might want to find out, for example, whether email, telephone, or in-person communication is preferred, who should be copied on any emails, and how often communication should take place.<\/span><\/p>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n\t\t\t\n            <article  class=\"is-style-default accordion__row site-panel__accordion-item \" role=\"tab\" aria-selected=\"false\" id=\"accordion-69dc6f804711a-header-4\" aria-controls=\"accordion-69dc6f804711a-content-4\">\n        \t\t<button\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"is-style-default accordion__header site-panel__accordion-title clearfix\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"4\"\n\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\tdata-livetext\n        \t\t>\n\t\t\t\t\t                    <span class=\"is-style-default accordion__header-inner\">\n\t\t\t\t\t\tPoint 4: Avoiding Testimonial Injustice\t\t\t\t\t<\/span>\n                <\/button>\n                <div\n\t\t\t\t\taria-labelledby=\"accordion-69dc6f804711a-header-4\"\n\t\t\t\t\t class=\"is-style-default accordion__content site-panel__accordion-content context-content t-content \"\t\t\t\t\tid=\"accordion-69dc6f804711a-content-4\"\n\t\t\t\t\trole=\"tabpanel\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"4\"\n\t\t\t\t\tdata-autop=\"true\"\n\t\t\t\t\tdata-name=\"accordion_content\"\n\t\t\t\t\tdata-livetext\n                >\n\t\t\t\t\t                    <div class=\"is-style-default accordion__content-inner context-content\">\n\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Effective communication also involves ethical issues, namely, our responsibility as listeners and receivers of other people\u2019s messages. This is particularly important in social contexts marked by differences in power. One problem that may arise in these contexts is called<\/span><i><span style=\"font-weight: 400;\"> testimonial injustice<\/span><\/i><span style=\"font-weight: 400;\">, which arises when a speaker is not believed or taken as seriously, when others would be, because of a prejudice on the listeners\u2019 part. It may occur, for example, when the statements of lower-income women or Black men are taken less seriously in courts, police stations, or healthcare settings than the same statements given by higher-income women or white men would be. These patterns occur due to listeners\u2019 conscious or unconscious social prejudices and beliefs about the reliability of statements from different demographic groups.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In your experience with community engagement, testimonial injustice could occur if the statements of some community members who do not speak English well are discounted by members of your class or if some students\u2019 statements are not taken seriously by community members or by other students, due to one of their social identities. Testimonial injustice not only prevents effective communication from occurring; by unjustly compromising the speaker\u2019s capacity and authority, it also shows that the act of communicating involves ethics and justice.<\/span><\/p>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t\t\t\t\n\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\n\n\n\t\t\t<div\n\t\t\tclass=\"is-style-default site-section site-panel__accordion panel panel-accordion site-section__bg--normal\"\n\t\t\tdata-depth=\"\"\n\t\t\tdata-js-panel=\"accordion\"\n\t\t>\n\t\n\t\t\t<div class=\"is-style-default site-section__inner l-wrapper \">\n\t\n\t\n\t\t\t\t\t<header class=\"is-style-default site-section__header\">\n\n\t\t\t\t<h2 class=\"is-style-default site-section__title site-section__title--sm\" id=\"reflection-questions-communication\" data-name=\"title\" data-livetext data-depth=\"0\" data-index=\"0\">Reflection Questions: Communication<\/h2>\n\n\t\t\t<\/header>\n\t\t\n\t\n\t\n\t<div class=\"is-style-default site-grid site-grid__wrapper\">\n\n\t\t<div class=\"is-style-default site-grid__col\">\n\t\t\t\n<figure class=\"is-style-default c-caption\">\n\n\t<figure  class=\"is-style-default c-caption__img\"><img decoding=\"async\" class=\"is-style-default \" alt=\"Los brazos de muerte (The arms of death)\" src=\"https:\/\/i0.wp.com\/wp.stolaf.edu\/smithcenter\/files\/2023\/03\/tempImagepOWiC6.gif?resize=600%2C350&#038;ssl=1\" loading=\"lazy\" \/><\/figure>\n\n\t\n<\/figure>\n\n\t\t<\/div>\n\t\t<div class=\"is-style-default site-grid__col\">\n\t\t\t<div class=\"is-style-default accordion site-panel__accordion-items\" data-depth=\"0\" data-name=\"accordions\" data-livetext role=\"tablist\" aria-multiselectable=\"true\" data-js=\"accordion\">\n            <article  class=\"is-style-default accordion__row site-panel__accordion-item \" role=\"tab\" aria-selected=\"false\" id=\"accordion-69dc6f8047f45-header-0\" aria-controls=\"accordion-69dc6f8047f45-content-0\">\n        \t\t<button\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"is-style-default accordion__header site-panel__accordion-title clearfix\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"0\"\n\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\tdata-livetext\n        \t\t>\n\t\t\t\t\t                    <span class=\"is-style-default accordion__header-inner\">\n\t\t\t\t\t\tUsers Note\t\t\t\t\t<\/span>\n                <\/button>\n                <div\n\t\t\t\t\taria-labelledby=\"accordion-69dc6f8047f45-header-0\"\n\t\t\t\t\t class=\"is-style-default accordion__content site-panel__accordion-content context-content t-content \"\t\t\t\t\tid=\"accordion-69dc6f8047f45-content-0\"\n\t\t\t\t\trole=\"tabpanel\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"0\"\n\t\t\t\t\tdata-autop=\"true\"\n\t\t\t\t\tdata-name=\"accordion_content\"\n\t\t\t\t\tdata-livetext\n                >\n\t\t\t\t\t                    <div class=\"is-style-default accordion__content-inner context-content\">\n\t\t\t\t\t\t<p>These activities may be done individually, with classmates\/group members, and\/or with community partners. There is a set of questions and topics for before or at the beginning of the community engagement and another set that can be used during and\/or after the experience. The questions are a labeled below for their suggested use.<\/p>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n\t\t\t\n            <article  class=\"is-style-default accordion__row site-panel__accordion-item \" role=\"tab\" aria-selected=\"false\" id=\"accordion-69dc6f8047f45-header-1\" aria-controls=\"accordion-69dc6f8047f45-content-1\">\n        \t\t<button\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"is-style-default accordion__header site-panel__accordion-title clearfix\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"1\"\n\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\tdata-livetext\n        \t\t>\n\t\t\t\t\t                    <span class=\"is-style-default accordion__header-inner\">\n\t\t\t\t\t\tYour Own Communication Skills (Before)\t\t\t\t\t<\/span>\n                <\/button>\n                <div\n\t\t\t\t\taria-labelledby=\"accordion-69dc6f8047f45-header-1\"\n\t\t\t\t\t class=\"is-style-default accordion__content site-panel__accordion-content context-content t-content \"\t\t\t\t\tid=\"accordion-69dc6f8047f45-content-1\"\n\t\t\t\t\trole=\"tabpanel\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"1\"\n\t\t\t\t\tdata-autop=\"true\"\n\t\t\t\t\tdata-name=\"accordion_content\"\n\t\t\t\t\tdata-livetext\n                >\n\t\t\t\t\t                    <div class=\"is-style-default accordion__content-inner context-content\">\n\t\t\t\t\t\t<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thinking about the <\/span><b>different modes of communication (spoken, written, nonverbal) and listening<\/b><span style=\"font-weight: 400;\">, what are your <\/span><b>strengths<\/b><span style=\"font-weight: 400;\">? In which area(s) would you like to <\/span><b>practice and improve<\/b><span style=\"font-weight: 400;\"> during this community engagement experience?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Describe <strong>a time when you had a successful communication<\/strong> (in any mode) with another person or group when there was a potentially challenging issue, such as a different language, different mode of communication, different understanding of the purpose of the communication, or different social identities and statuses. What did you do to make it successful? What did the other person(s) do?<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Describe <span><strong>a time when communication (in any mode) went awry<\/strong> with another person or group you were interacting with in an academic, work, or <\/span>community <span>setting. <\/span><span>Reflect on any issues that may have hindered your communication, such as differences in language, mode of communication, understanding of the purpose of the communication, or social identities and statuses. What could you do differently in the future to communicate more effectively [and allow people of all social identities and statuses to be heard]?<\/span><\/li>\n<\/ol>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n\t\t\t\n            <article  class=\"is-style-default accordion__row site-panel__accordion-item \" role=\"tab\" aria-selected=\"false\" id=\"accordion-69dc6f8047f45-header-2\" aria-controls=\"accordion-69dc6f8047f45-content-2\">\n        \t\t<button\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"is-style-default accordion__header site-panel__accordion-title clearfix\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"2\"\n\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\tdata-livetext\n        \t\t>\n\t\t\t\t\t                    <span class=\"is-style-default accordion__header-inner\">\n\t\t\t\t\t\tVerbal Communication (Before)\t\t\t\t\t<\/span>\n                <\/button>\n                <div\n\t\t\t\t\taria-labelledby=\"accordion-69dc6f8047f45-header-2\"\n\t\t\t\t\t class=\"is-style-default accordion__content site-panel__accordion-content context-content t-content \"\t\t\t\t\tid=\"accordion-69dc6f8047f45-content-2\"\n\t\t\t\t\trole=\"tabpanel\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"2\"\n\t\t\t\t\tdata-autop=\"true\"\n\t\t\t\t\tdata-name=\"accordion_content\"\n\t\t\t\t\tdata-livetext\n                >\n\t\t\t\t\t                    <div class=\"is-style-default accordion__content-inner context-content\">\n\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">There are <\/span><b>multiple ways to communicate verbally<\/b><span style=\"font-weight: 400;\">: in person, on Zoom or Google Meet, in a telephone conversation, via text, in email, in English or in another language.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Describe your most frequent and preferred way(s) of communicating verbally.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the<\/span> <span style=\"font-weight: 400;\">verbal communication preferences of the community partner are different from yours, what are some ways that you could\/might need to adapt your communication?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How might your social identities and previous experiences inform your verbal communications with the community partner and your class\/group?<\/span><\/li>\n<\/ol>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n\t\t\t\n            <article  class=\"is-style-default accordion__row site-panel__accordion-item \" role=\"tab\" aria-selected=\"false\" id=\"accordion-69dc6f8047f45-header-3\" aria-controls=\"accordion-69dc6f8047f45-content-3\">\n        \t\t<button\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"is-style-default accordion__header site-panel__accordion-title clearfix\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"3\"\n\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\tdata-livetext\n        \t\t>\n\t\t\t\t\t                    <span class=\"is-style-default accordion__header-inner\">\n\t\t\t\t\t\tRespectful Communication (Before)\t\t\t\t\t<\/span>\n                <\/button>\n                <div\n\t\t\t\t\taria-labelledby=\"accordion-69dc6f8047f45-header-3\"\n\t\t\t\t\t class=\"is-style-default accordion__content site-panel__accordion-content context-content t-content \"\t\t\t\t\tid=\"accordion-69dc6f8047f45-content-3\"\n\t\t\t\t\trole=\"tabpanel\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"3\"\n\t\t\t\t\tdata-autop=\"true\"\n\t\t\t\t\tdata-name=\"accordion_content\"\n\t\t\t\t\tdata-livetext\n                >\n\t\t\t\t\t                    <div class=\"is-style-default accordion__content-inner context-content\">\n\t\t\t\t\t\t<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are some<\/span><b> verbal and nonverbal<\/b><span style=\"font-weight: 400;\"> ways that you and the community partner can <\/span><b>show respect for one another <\/b><span style=\"font-weight: 400;\">throughout the experience?<br \/>\n<\/span><span style=\"font-weight: 400;\">a. What are your expectations about forms of address, such as formal titles and gender pronouns, that might be preferred by the community partner?<br \/>\n<\/span><span style=\"font-weight: 400;\">b. How will you communicate <\/span><i><span style=\"font-weight: 400;\">your <\/span><\/i><span style=\"font-weight: 400;\">preferences?<br \/>\n<\/span><span style=\"font-weight: 400;\">c. How might your social identities and previous experiences inform your nonverbal communications with the community partner and your class\/group?<\/span><\/li>\n<\/ol>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n\t\t\t\n            <article  class=\"is-style-default accordion__row site-panel__accordion-item \" role=\"tab\" aria-selected=\"false\" id=\"accordion-69dc6f8047f45-header-4\" aria-controls=\"accordion-69dc6f8047f45-content-4\">\n        \t\t<button\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"is-style-default accordion__header site-panel__accordion-title clearfix\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"4\"\n\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\tdata-livetext\n        \t\t>\n\t\t\t\t\t                    <span class=\"is-style-default accordion__header-inner\">\n\t\t\t\t\t\tPracticalities of Communication (Before)\t\t\t\t\t<\/span>\n                <\/button>\n                <div\n\t\t\t\t\taria-labelledby=\"accordion-69dc6f8047f45-header-4\"\n\t\t\t\t\t class=\"is-style-default accordion__content site-panel__accordion-content context-content t-content \"\t\t\t\t\tid=\"accordion-69dc6f8047f45-content-4\"\n\t\t\t\t\trole=\"tabpanel\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"4\"\n\t\t\t\t\tdata-autop=\"true\"\n\t\t\t\t\tdata-name=\"accordion_content\"\n\t\t\t\t\tdata-livetext\n                >\n\t\t\t\t\t                    <div class=\"is-style-default accordion__content-inner context-content\">\n\t\t\t\t\t\t<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider these additional, practical questions about how, and how often, you and your class\/group will interact and communicate with the community partner during the experience:<\/span>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What is your professor\u2019s role in communicating with the community partner?<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Will there be a designated community partner liaison from your class\/group? If so, describe how you understand that role <\/span><span style=\"font-weight: 400;\">and who will fill it. Besides your professor, who will be included (cc\u2019d) in email communication with the community partner? If communication takes place in another mode, how will it be shared with the rest of your class\/group?<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">How will students within your group communicate with one another outside of class? Who will be included (cc\u2019d) in email communication within your group? If communication takes place in another mode, how will it be shared with the rest of your group?<\/span><\/li>\n<li aria-level=\"1\">If a problem arises that involves another person, whether a student in your group or the community partner, who will you inform and how will you communicate about this issue?<\/li>\n<li aria-level=\"1\">If a last-minute emergency arises, you become ill or are otherwise unable to keep a commitment to the community partner, who will you inform and how will you communicate about this issue?<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n\t\t\t\n            <article  class=\"is-style-default accordion__row site-panel__accordion-item \" role=\"tab\" aria-selected=\"false\" id=\"accordion-69dc6f8047f45-header-5\" aria-controls=\"accordion-69dc6f8047f45-content-5\">\n        \t\t<button\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"is-style-default accordion__header site-panel__accordion-title clearfix\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"5\"\n\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\tdata-livetext\n        \t\t>\n\t\t\t\t\t                    <span class=\"is-style-default accordion__header-inner\">\n\t\t\t\t\t\tCommunication: Successes and Trials (During and After)\t\t\t\t\t<\/span>\n                <\/button>\n                <div\n\t\t\t\t\taria-labelledby=\"accordion-69dc6f8047f45-header-5\"\n\t\t\t\t\t class=\"is-style-default accordion__content site-panel__accordion-content context-content t-content \"\t\t\t\t\tid=\"accordion-69dc6f8047f45-content-5\"\n\t\t\t\t\trole=\"tabpanel\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"5\"\n\t\t\t\t\tdata-autop=\"true\"\n\t\t\t\t\tdata-name=\"accordion_content\"\n\t\t\t\t\tdata-livetext\n                >\n\t\t\t\t\t                    <div class=\"is-style-default accordion__content-inner context-content\">\n\t\t\t\t\t\t<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Describe a time during this community engagement experience <\/span><b>when you were really successful communicating<\/b><span style=\"font-weight: 400;\">. What did you or others do to resolve any challenges and make the communication successful with:<br \/>\n<\/span><span style=\"font-weight: 400;\">a. The community partner<br \/>\n<\/span><span style=\"font-weight: 400;\">b. Your class\/group\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reflect on a time during this community engagement experience<\/span><b> when communication was less successful <\/b><span style=\"font-weight: 400;\">in some way. What happened, and what did you or others do that affected the communication with:<br \/>\n<\/span><span style=\"font-weight: 400;\">a. The community partner<br \/>\n<\/span><span style=\"font-weight: 400;\">b. Your class\/group<\/span><\/li>\n<\/ol>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n\t\t\t\n            <article  class=\"is-style-default accordion__row site-panel__accordion-item \" role=\"tab\" aria-selected=\"false\" id=\"accordion-69dc6f8047f45-header-6\" aria-controls=\"accordion-69dc6f8047f45-content-6\">\n        \t\t<button\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"is-style-default accordion__header site-panel__accordion-title clearfix\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"6\"\n\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\tdata-livetext\n        \t\t>\n\t\t\t\t\t                    <span class=\"is-style-default accordion__header-inner\">\n\t\t\t\t\t\tCommunication Strategies (During and After)\t\t\t\t\t<\/span>\n                <\/button>\n                <div\n\t\t\t\t\taria-labelledby=\"accordion-69dc6f8047f45-header-6\"\n\t\t\t\t\t class=\"is-style-default accordion__content site-panel__accordion-content context-content t-content \"\t\t\t\t\tid=\"accordion-69dc6f8047f45-content-6\"\n\t\t\t\t\trole=\"tabpanel\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"6\"\n\t\t\t\t\tdata-autop=\"true\"\n\t\t\t\t\tdata-name=\"accordion_content\"\n\t\t\t\t\tdata-livetext\n                >\n\t\t\t\t\t                    <div class=\"is-style-default accordion__content-inner context-content\">\n\t\t\t\t\t\t<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Give an example of <\/span><b>how you and\/or your class\/group communicated with the community partner <\/b><span style=\"font-weight: 400;\">to do at least one of the following:<br \/>\n<\/span><span style=\"font-weight: 400;\">a. Deliberate (engage in careful, thoughtful consideration or discussion)<br \/>\n<\/span><span style=\"font-weight: 400;\">b. Negotiate (participate in a discussion aimed at reaching an agreement)<br \/>\n<\/span><span style=\"font-weight: 400;\">c. Build consensus (work together to achieve unanimous agreement)<br \/>\n<\/span><span style=\"font-weight: 400;\">d. Use conflict productively (advance a shared goal while openly and respectfully disagreeing)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How will you and your class\/group communicate with the community partner after the class interaction\/project has concluded? In consultation with your professor and the community partner, make a plan for sharing and discussing the results of the experience. The plan should also explain how any written communication between your class\/group and the community partner will be handled after the interaction\/project has concluded.<\/span><\/li>\n<\/ol>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n\t\t\t\n            <article  class=\"is-style-default accordion__row site-panel__accordion-item \" role=\"tab\" aria-selected=\"false\" id=\"accordion-69dc6f8047f45-header-7\" aria-controls=\"accordion-69dc6f8047f45-content-7\">\n        \t\t<button\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"is-style-default accordion__header site-panel__accordion-title clearfix\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"7\"\n\t\t\t\t\tdata-name=\"title\"\n\t\t\t\t\tdata-livetext\n        \t\t>\n\t\t\t\t\t                    <span class=\"is-style-default accordion__header-inner\">\n\t\t\t\t\t\tPutting It All Together (During and After)\t\t\t\t\t<\/span>\n                <\/button>\n                <div\n\t\t\t\t\taria-labelledby=\"accordion-69dc6f8047f45-header-7\"\n\t\t\t\t\t class=\"is-style-default accordion__content site-panel__accordion-content context-content t-content \"\t\t\t\t\tid=\"accordion-69dc6f8047f45-content-7\"\n\t\t\t\t\trole=\"tabpanel\"\n\t\t\t\t\tdata-depth=\"0\"\n\t\t\t\t\tdata-index=\"7\"\n\t\t\t\t\tdata-autop=\"true\"\n\t\t\t\t\tdata-name=\"accordion_content\"\n\t\t\t\t\tdata-livetext\n                >\n\t\t\t\t\t                    <div class=\"is-style-default accordion__content-inner context-content\">\n\t\t\t\t\t\t<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thinking about the <\/span><b>different modes of communication (spoken, written, nonverbal) and listening <\/b><span style=\"font-weight: 400;\">during this community engagement experience:<br \/>\n<\/span><span style=\"font-weight: 400;\">a. Give an example of how you used your strength(s) in one of these areas.<br \/>\n<\/span><span style=\"font-weight: 400;\">b. In which area(s) did you practice and improve the most during this community engagement experience?<br \/>\n<\/span><span style=\"font-weight: 400;\">c. Is there anything you might have done differently or would do differently in the future?<br \/>\n<\/span><span style=\"font-weight: 400;\">d. How did your social identities and previous experiences inform your verbal and nonverbal communications with the community partner and your class\/group?<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">After hearing the answers of your peers and reflecting on your own answers, what have you learned about how you can be a more effective communicator?<\/span><\/li>\n<\/ol>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t\t\t\t\n\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\n\n\n\t\t\t<div\n\t\t\tclass=\"site-section site-panel__tabs panel panel-tabs site-section__bg--normal\"\n\t\t\tdata-depth=\"\"\n\t\t\tdata-js-panel=\"tabs\"\n\t\t>\n\t\n\t\t<div class=\"site-section__inner\" data-js=\"tabs\">\n\n\t\n\t\n\n\t\t\t\t<ul class=\"site-panel__tablist\" data-js=\"tab-list\" role=\"tablist\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"site-panel__tab-item\" role=\"presentation\" data-js=\"tab-item\">\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"site-panel__tab-btn site-panel__tab-btn--active\"\n\t\t\t\t\t\tdata-js=\"site-panel__tab\"\n\t\t\t\t\t\tdata-target=\"site-panel__tab-content-1\"\n\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\taria-controls=\"site-panel__tab-content-1\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"u-visual-hide\">Show<\/span>\n\t\t\t\t\t\t\tCommunication Challenges\n\t\t\t\t\t\t<span class=\"u-visual-hide\">Content<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"site-panel__tab-item\" role=\"presentation\" data-js=\"tab-item\">\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"site-panel__tab-btn  \"\n\t\t\t\t\t\tdata-js=\"site-panel__tab\"\n\t\t\t\t\t\tdata-target=\"site-panel__tab-content-2\"\n\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\taria-controls=\"site-panel__tab-content-2\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"u-visual-hide\">Show<\/span>\n\t\t\t\t\t\t\tLocal Case Study 1\n\t\t\t\t\t\t<span class=\"u-visual-hide\">Content<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"site-panel__tab-item\" role=\"presentation\" data-js=\"tab-item\">\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"site-panel__tab-btn  \"\n\t\t\t\t\t\tdata-js=\"site-panel__tab\"\n\t\t\t\t\t\tdata-target=\"site-panel__tab-content-3\"\n\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\taria-controls=\"site-panel__tab-content-3\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"u-visual-hide\">Show<\/span>\n\t\t\t\t\t\t\tLocal Case Study 2\n\t\t\t\t\t\t<span class=\"u-visual-hide\">Content<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"site-panel__tab-item\" role=\"presentation\" data-js=\"tab-item\">\n\t\t\t\t\t<button\n\t\t\t\t\t\tclass=\"site-panel__tab-btn  \"\n\t\t\t\t\t\tdata-js=\"site-panel__tab\"\n\t\t\t\t\t\tdata-target=\"site-panel__tab-content-4\"\n\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\taria-controls=\"site-panel__tab-content-4\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"u-visual-hide\">Show<\/span>\n\t\t\t\t\t\t\tGlobal Case Study\n\t\t\t\t\t\t<span class=\"u-visual-hide\">Content<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\t\n\t\t\t\t<div class=\"site-panel__tab-content-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"site-panel__tab-content-1\" class=\"site-panel__tab-content site-panel__tab-content--active\" role=\"tabpanel\" aria-hidden=\"true\">\n\t\t\t\t\t<article class=\"panel panel-child panel--type-wysiwyg\">\n\t\t\t\t\t\t<div class=\"site-section site-panel__wysiwyg panel panel-wysiwyg site-section__bg--default\" data-depth=\"1\" data-js-panel=\"wysiwyg\">\n\t\t\t\t\t\t\t<div class=\"site-section__inner l-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"site-section__content \">\n\t\t\t\t\t\t\t\t\t<div class=\"site-grid site-grid__wrapper site-grid__wrapper-stagger\" data-depth=\"0\" data-name=\"columns\" data-livetext>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"site-grid__col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"site-panel__wysiwyg-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-content  site-section \" data-depth=\"0\" data-index=\"0\" data-autop=\"true\" data-name=\"column_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p><i><span style=\"font-weight: 400;\">As you read through the case studies, you might also consider some of these<\/span><\/i> <i><span style=\"font-weight: 400;\">potential problems and challenges<\/span><\/i> <i><span style=\"font-weight: 400;\">that may occur during study abroad or in any community, on or off campus, even when you understand the language that another person is using:<br \/>\n<\/span><\/i><\/p>\n<table>\n<thead>\n<tr>\n<th><b>Potential Problem or Communication Challenge<\/b><\/th>\n<th><b>Example<\/b><\/th>\n<\/tr>\n<tr>\n<th><span style=\"font-weight: 400;\">Interpreter-mediated communication<\/span><\/th>\n<th><span style=\"font-weight: 400;\">Dividing attention between the interpreter and the person whose words are being interpreted <\/span><b>versus <\/b><span style=\"font-weight: 400;\">focusing only on the speaker<\/span><\/th>\n<\/tr>\n<tr>\n<th><span style=\"font-weight: 400;\">Making assumptions about another person\u2019s intent without being able to understand what they are saying\u00a0<\/span><\/th>\n<th><span style=\"font-weight: 400;\">Concluding that a person is angry, based only on their tone of voice or facial expression <\/span><b>versus <\/b><span style=\"font-weight: 400;\">considering other possible interpretations of their nonverbal communication<\/span><\/th>\n<\/tr>\n<tr>\n<th><span style=\"font-weight: 400;\">Different practices regarding formal versus informal language<\/span><\/th>\n<th><span style=\"font-weight: 400;\">Referring to people by their titles (Mr., Ms., Dr., Prof.) <\/span><b>versus <\/b><span style=\"font-weight: 400;\">using their first names<\/span><\/th>\n<\/tr>\n<tr>\n<th><span style=\"font-weight: 400;\">Different expectations about direct versus indirect communication patterns<\/span><\/th>\n<th><span style=\"font-weight: 400;\">Speaking succinctly and efficiently, with an explicit focus on the speaker\u2019s goals <\/span><b>versus <\/b><span style=\"font-weight: 400;\">choosing <\/span><span style=\"font-weight: 400;\">words to more subtly express the speaker\u2019s views and <\/span><span style=\"font-weight: 400;\">maintain a harmonious interaction between the speaker and listener<\/span><\/th>\n<\/tr>\n<tr>\n<th><span style=\"font-weight: 400;\">Different participation structures\u00a0<\/span><\/th>\n<th><span style=\"font-weight: 400;\">Taking turns when speaking and listening <\/span><b>versus <\/b><span style=\"font-weight: 400;\">speaking simultaneously or before the other person has paused<\/span><\/th>\n<\/tr>\n<tr>\n<th><span style=\"font-weight: 400;\">Different meanings of familiar words<\/span><\/th>\n<th><span style=\"font-weight: 400;\">Using \u201cinmate\u201d to refer to a resident in a long-term care facility <\/span><b>versus <\/b><span style=\"font-weight: 400;\">an incarcerated person<\/span><\/th>\n<\/tr>\n<tr>\n<th><span style=\"font-weight: 400;\">Different patterns of eye contact<\/span><\/th>\n<th><span style=\"font-weight: 400;\">Continuously <\/span><b>versus <\/b><span style=\"font-weight: 400;\">intermittently making eye contact during in-person communication\u00a0<\/span><\/th>\n<\/tr>\n<tr>\n<th><span style=\"font-weight: 400;\">Different amounts of interpersonal physical space<\/span><\/th>\n<th><span style=\"font-weight: 400;\">Communicating while standing or sitting within 1 foot of the other person <\/span><b>versus <\/b><span style=\"font-weight: 400;\">standing or sitting farther apart<\/span><\/th>\n<\/tr>\n<tr>\n<th><span style=\"font-weight: 400;\">Different assumptions about communication in a public setting<\/span><\/th>\n<th><span style=\"font-weight: 400;\">Laughing or talking loudly <\/span><b>versus <\/b><span style=\"font-weight: 400;\">quietly while waiting for a train<\/span><\/th>\n<\/tr>\n<\/thead>\n<\/table>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .site-grid__col -->\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .site-grid, .site-grid__wrapper -->\n\t\t\t\t\t\t\t\t<\/div><!-- .site-section__content -->\n\t\t\t\t\t\t\t<\/div><!--.site-section__inner -->\n\t\t\t\t\t\t<\/div><!-- .site-section -->\n\t\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"site-panel__tab-content-2\" class=\"site-panel__tab-content  \" role=\"tabpanel\" aria-hidden=\"true\">\n\t\t\t\t\t<article class=\"panel panel-child panel--type-wysiwyg\">\n\t\t\t\t\t\t<div class=\"site-section site-panel__wysiwyg panel panel-wysiwyg site-section__bg--default\" data-depth=\"1\" data-js-panel=\"wysiwyg\">\n\t\t\t\t\t\t\t<div class=\"site-section__inner l-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"site-section__content \">\n\t\t\t\t\t\t\t\t\t<div class=\"site-grid site-grid__wrapper site-grid__wrapper-stagger\" data-depth=\"0\" data-name=\"columns\" data-livetext>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"site-grid__col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"site-panel__wysiwyg-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-content  site-section \" data-depth=\"0\" data-index=\"0\" data-autop=\"true\" data-name=\"column_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A small group of students in a first-year writing course at St. Olaf is partnering with a community neighborhood group near the largest lake in Minneapolis. After a contentious debate among Minnesota residents and lawmakers, the name of the lake has changed from \u201cCalhoun\u201d to its original Dakota name \u201cBde Maka Ska.\u201d The name change has raised questions for local community organizations and businesses who also use the name \u201cCalhoun,\u201d a name that\u2019s been in use in the area for 40 years, but also references John C. Calhoun, a former vice president, a proponent of slavery and of Native American removal. The community partner has polled\u00a0 community members on a name change for the organization through a postcard and email campaign. The results are surprising: 60 percent are in favor of the change, 40 percent are not. Concerned by the large number of members who disapproved of a name change, the group decides to craft a community engagement plan to include further input from neighbors. The year-long plan features a variety of activities including town forums, workshops and creative place-making activities. Students will help begin construction of documenting this plan on the organization\u2019s website over the course of the semester. The community partner has requested two brainstorming meetings with students via Zoom as a first step in planning. The professor provides students with the name and contact information of a liaison from the community partner, a list of three different dates\/times for possible group meetings, and an email template and a voicemail script as a resource for students to use to establish contact.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In a two-week orientation for the ACE component, the professor also provides students with background information about the organization, the process and debate surrounding the renaming of the lake, and a synopsis of some of the challenges the community partner has identified in convening a public conversation about renaming the organization. Students also spend time in the first few weeks of class reviewing materials and reflecting on their own opinions surrounding the debate through a variety of in-class activities and discussion. \u201cEvery opinion starts with a story,\u201d the professor suggests and gives each student the assignment of crafting their opinion into a story to share with a peer partner. The class discusses this exercise, reflecting on their roles as both speaker and listener.\u00a0<\/span><\/p>\n<p><em>Reflection Questions<\/em><\/p>\n<ol>\n<li><i><\/i> <i><span style=\"font-weight: 400;\"> As you consider the <\/span><\/i><b><i>principles of communication <\/i><\/b><i><span style=\"font-weight: 400;\">outlined in this module,<\/span><\/i> <i><span style=\"font-weight: 400;\">what <\/span><\/i> <i><span style=\"font-weight: 400;\">are some of the next steps this student group will need to take to communicate <\/span><\/i> <i><span style=\"font-weight: 400;\">effectively with their partner?<br \/>\n<\/span><\/i><span style=\"font-weight: 400;\">a. What kind of community engagement do you imagine this to be? (See <\/span><span style=\"font-weight: 400;\">User\u2019s Guide, &#8220;<a href=\"https:\/\/wp.stolaf.edu\/ethicalengagement\/home-page\/learning-modules\/\" target=\"_blank\" rel=\"noopener\">What Are the Different Types of Community Engagement?<\/a>&#8220;<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"> e.g direct, indirect, research, relationship building, etc)<br \/>\n<\/span><span style=\"font-weight: 400;\">b. How might the students\u2019 social identities and previous experiences be influencing their assumptions and feelings about the assignment they\u2019ve been given from the community partner? How might these identities or personal experiences play into a potential testimonial injustice?<br \/>\n<\/span><span style=\"font-weight: 400;\">c. What kinds of practices in the student orientation for the ACE project help students focus on or rehearse communication? What is the benefit of these practices?<br \/>\n<\/span><span style=\"font-weight: 400;\">d. What specific actions or steps can students take to help them prepare for the first meeting in light of the reflection they\u2019ve completed regarding their social identities, previous experiences?\u00a0<\/span><\/li>\n<\/ol>\n<ol start=\"2\">\n<li><i><\/i> <b><i>What potential challenges might arise <\/i><\/b><i><span style=\"font-weight: 400;\">in the group\u2019s first few meetings?<br \/>\n<\/span><\/i><span style=\"font-weight: 400;\">a. What specific steps or actions should the students take to initiate contact with the community partner liaison? Consider different means of communicating (e.g. email, telephone call, etc) and discuss the advantages and disadvantages of each platform. <\/span><i><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/i><span style=\"font-weight: 400;\">b. What are some effective ways students might introduce themselves? What kinds of details might be important to share?<br \/>\n<\/span><span style=\"font-weight: 400;\">c. In regard to verbal and nonverbal communication, what kinds of limitations does a virtual meeting have? What kinds of advantages? <\/span><\/li>\n<\/ol>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .site-grid__col -->\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .site-grid, .site-grid__wrapper -->\n\t\t\t\t\t\t\t\t<\/div><!-- .site-section__content -->\n\t\t\t\t\t\t\t<\/div><!--.site-section__inner -->\n\t\t\t\t\t\t<\/div><!-- .site-section -->\n\t\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"site-panel__tab-content-3\" class=\"site-panel__tab-content  \" role=\"tabpanel\" aria-hidden=\"true\">\n\t\t\t\t\t<article class=\"panel panel-child panel--type-wysiwyg\">\n\t\t\t\t\t\t<div class=\"site-section site-panel__wysiwyg panel panel-wysiwyg site-section__bg--default\" data-depth=\"1\" data-js-panel=\"wysiwyg\">\n\t\t\t\t\t\t\t<div class=\"site-section__inner l-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"site-section__content \">\n\t\t\t\t\t\t\t\t\t<div class=\"site-grid site-grid__wrapper site-grid__wrapper-stagger\" data-depth=\"0\" data-name=\"columns\" data-livetext>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"site-grid__col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"site-panel__wysiwyg-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-content  site-section \" data-depth=\"0\" data-index=\"0\" data-autop=\"true\" data-name=\"column_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Students in a business management course with an ACE component have been asked to work with a community partner to craft a marketing video for their organizational website. The class is broken into groups and each group is assigned a community partner, provided some background information about the organization and supplied with the name and contact information of a liaison from each organization. Each group is tasked with capturing the organization\u2019s \u201cstory\u201d in an engaging and informative way. Students are given the full semester to work on these projects, leaving them ample time for meetings, interviews, and video production. The professor has created a series of suggested deadlines to help keep students on track, but offers some leeway, as each community partner will be working with different schedules. Students are required to conduct a series of interviews with community partners to learn more about their hopes and expectations for the marketing video, to participate in a few \u201cbrainstorming sessions&#8221; with partners and also to work with a community partner liaison who will provide feedback on drafts of the video script. The professor also provides a list of suggested roles (e.g. communication liaison, researcher, video producer) students may take in their collaboration. In one group, a student who has volunteered to be a communications liaison has missed a class session in the first weeks of class where the professor has outlined some general guidelines for communication and offered an email template the students can modify or use to initiate contact.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even though the professor has made a slide deck of the lecture notes delivered in class (including the email template) available on Moodle, the student hasn\u2019t reviewed these materials before sending the email below to the community partner. In addition<\/span><span style=\"font-weight: 400;\"> to this email, the student leaves a voicemail over three minutes long.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><i><span style=\"font-weight: 400;\">Dear [COMMUNITY PARTNER]]\u2026<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Hey,<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">I\u2019m part of a business and marketing class at St. Olaf and am writing to you as the communications liaison in our project to create a marketing video for your organization. I\u2019m super excited to work on this project! There are several steps we need to complete to get things started:<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">1. Interview staff and board members of your organization<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">2. Interview clients and community members that your organization serves<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">3. Brainstorm ideas for the video narrative <\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">If you happen to have the time between now and Thursday (phone\u2013except tomorrow after 1) or email, could you please help me with a list of names and contacts to help us complete each of these steps?\u00a0<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">I left a voicemail with hopefully a few more details if that&#8217;d be useful. I do know we are all super busy. But, I\u2019d appreciate it if you could get back to ASAP if you have any time to spare. <\/span><\/i><i><span style=\"font-weight: 400;\">We are supposed to submit a timeline for planning early next week.\u00a0<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Thanks!<\/span><\/i><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ol>\n<li><i><span style=\"font-weight: 400;\">Read through the email again, considering not only the course goals, but <\/span><\/i><b><i>the principles of communication<\/i><\/b><i><span style=\"font-weight: 400;\"> that are important in this scenario:<br \/>\n<\/span><\/i>a. What can we learn from this email and kinds of overall changes would you make to improve communication?<br \/>\n<span style=\"font-weight: 400;\">b. How do you imagine the recipient of this email might react to and feel about this communication? What kind of tone might this set for the potential relationship with the community partner?<br \/>\n<\/span><span style=\"font-weight: 400;\">As an exercise, rewrite this email with some principles of communication in mind, thinking in particular about the goals and the role of an introductory communication.\u00a0<\/span><span style=\"font-weight: 400;\">After you\u2019ve created your own email, compare your rewrite to the template given at the very end of this case study.<\/span>\u00a0<span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li><i><span style=\"font-weight: 400;\">Given the fact that the student <\/span><\/i><i><span style=\"font-weight: 400;\">liaison<\/span><\/i> <i><span style=\"font-weight: 400;\">missed important class information about <\/span><\/i> <i><span style=\"font-weight: 400;\"> \u00a0 \u00a0 communication guidelines and therefore may have mis-stepped in sending this email,\u00a0 what are some <\/span><\/i><b><i>specific possible actions<\/i><\/b><i><span style=\"font-weight: 400;\"> that could be taken by:<br \/>\n<\/span><\/i>a. The students, (individually or as a group)<br \/>\n<span style=\"font-weight: 400;\">b. The course professor<br \/>\n<\/span><span style=\"font-weight: 400;\">c. The community partner\u00a0<\/span><\/li>\n<li><i><span style=\"font-weight: 400;\"> What are some specific <\/span><\/i><b><i>actions that the student<\/i><\/b> <i><span style=\"font-weight: 400;\">liaison <\/span><\/i><b><i>or group of students<\/i><\/b><b><i>\u00a0could\/should take <\/i><\/b><i><span style=\"font-weight: 400;\">in order to<\/span><\/i><i><span style=\"font-weight: 400;\">:<br \/>\n<\/span><\/i>a. Maximize the benefits for all participants?<br \/>\n<span style=\"font-weight: 400;\">b. Minimize the risks or harms for all participants?<br \/>\n<\/span>c. What other information could\/should the student or group gather from the community partner?<\/li>\n<\/ol>\n<p><b>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<\/b><\/p>\n<p><b>Tips and Templates for Constructing Clear, Respectful Messages:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Allow at least 24-48 hours for a response during the week.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify yourself, your professor\u2019s name, and the name of their course.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">[Add more tips to this list and more examples of templates below.]<\/span><\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<td><b>Better Example For Communicating With Partners\u00a0<\/b><\/p>\n<p><b>1: Template for Contacting Gallerists (courtesy of Prof. Hannah Ryan, Assistant Professor of Art and Art History, ARTNow Class)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Hello, my name is ____ and I\u2019m a student at St. Olaf College in Northfield, Minnesota. Thanks to generous donors, as part of my contemporary art class I am proposing the acquisition <\/span><span style=\"font-weight: 400;\">of works of art with the goal of diversifying the art on our campus and in the collection of the Flaten Art Museum. I am interested in the work of [ARTIST NAME], and am writing to ask if <\/span><span style=\"font-weight: 400;\">[ARTWORK TITLE] is available and to request pricing information.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thanks for your consideration. I look forward to hearing from you.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sincerely,<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .site-grid__col -->\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .site-grid, .site-grid__wrapper -->\n\t\t\t\t\t\t\t\t<\/div><!-- .site-section__content -->\n\t\t\t\t\t\t\t<\/div><!--.site-section__inner -->\n\t\t\t\t\t\t<\/div><!-- .site-section -->\n\t\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"site-panel__tab-content-4\" class=\"site-panel__tab-content  \" role=\"tabpanel\" aria-hidden=\"true\">\n\t\t\t\t\t<article class=\"panel panel-child panel--type-wysiwyg\">\n\t\t\t\t\t\t<div class=\"site-section site-panel__wysiwyg panel panel-wysiwyg site-section__bg--default\" data-depth=\"1\" data-js-panel=\"wysiwyg\">\n\t\t\t\t\t\t\t<div class=\"site-section__inner l-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"site-section__content \">\n\t\t\t\t\t\t\t\t\t<div class=\"site-grid site-grid__wrapper site-grid__wrapper-stagger\" data-depth=\"0\" data-name=\"columns\" data-livetext>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"site-grid__col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"site-panel__wysiwyg-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-content  site-section \" data-depth=\"0\" data-index=\"0\" data-autop=\"true\" data-name=\"column_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">A group of students in a month-long public health course in Brazil is spending two weeks in a rural area. The class is divided into smaller groups, and each group accompanies a staff member from a health-focused non-governmental organization (NGO) on home child health visits. During the program\u2019s pre-departure orientation on campus, the students learned how to perform a few basic health checks with children. The students also learned a few words in the local language, but each group relies on its NGO worker to serve as an interpreter.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the end of the second day, the faculty leader gathers positive and negative feedback from all of the students about the experience so far. Some of the negative comments are related to communication challenges the students have been experiencing, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cSo far, it\u2019s been uncomfortable for my group because we can\u2019t understand what they\u2019re saying. I feel like I\u2019m not doing enough to help with this important pediatric public health project. It\u2019s frustrating that we waste so much time during each home visit. Instead of doing child health checks right away and focusing on the health topics that we\u2019re supposed to cover, we usually start our visits by just sitting around, drinking tea, and watching our NGO guide talk with the parents and grandparents.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cOur NGO guide asked if we had questions for the families we were visiting. I was really excited about this opportunity, so I asked about the families\u2019 daily lives and plans\/hopes for their children\u2019s future, as well as some questions that connected to an article we read. None of the other students asked any questions at any of the homes! Later, they said they were worried their questions might be misinterpreted or sound \u201cinsensitive\u201d in some way. Rather than offend anyone, they thought it would be better to speak only during the health check part of the visits.\u201d<\/span><\/li>\n<\/ul>\n<p><em>Reflection Questions<\/em><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are some examples of <\/span><b>verbal and nonverbal communication<\/b><span style=\"font-weight: 400;\"> taking place in this scenario?<br \/>\n<\/span><span style=\"font-weight: 400;\">a. How might the students\u2019 social identities, positionality, and previous experiences be influencing their assumptions and feelings about the situations that they described negatively in their feedback?<br \/>\n<\/span><span style=\"font-weight: 400;\">b. How could the students use both verbal and nonverbal communication to consider other ways to understand the situations described in their feedback?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Given the students\u2019 feedback and concerns, what are some things that could be done <\/span><b>during the rest of this two-week period<\/b> <b>to improve communication<\/b><span style=\"font-weight: 400;\">? Consider possible actions \u2013 including both verbal and nonverbal communication \u2013 that could be taken by:<br \/>\n<\/span><span style=\"font-weight: 400;\">a. The students, individually or as a group<br \/>\n<\/span><span style=\"font-weight: 400;\">b. The faculty leader of the program<br \/>\n<\/span><span style=\"font-weight: 400;\">c. The NGO guides<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What could have been done <\/span><b>during the pre-departure orientation<\/b> <b>on campus to improve communication<\/b><span style=\"font-weight: 400;\"> during the study abroad program? Besides information about performing child health checks, consider the addition of information about:<br \/>\n<\/span><span style=\"font-weight: 400;\">a. The cultural contexts for the study abroad program<br \/>\n<\/span><span style=\"font-weight: 400;\">b. Variations in verbal and nonverbal communication in the program\u2019s destinations<\/span><\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .site-grid__col -->\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .site-grid, .site-grid__wrapper -->\n\t\t\t\t\t\t\t\t<\/div><!-- .site-section__content -->\n\t\t\t\t\t\t\t<\/div><!--.site-section__inner -->\n\t\t\t\t\t\t<\/div><!-- .site-section -->\n\t\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t<\/div>\n\n\t\t\t<\/div>\n\t\n\n\n\t\t\t<div\n\t\t\tclass=\"site-section site-panel__micronavbutton panel panel-micronavbutton site-section__bg--normal\"\n\t\t\tdata-depth=\"\"\n\t\t\tdata-js-panel=\"micronavbutton\"\n\t\t>\n\t\n\t    <div class=\"site-section__inner site-section__inner--top-padding-none site-section__inner--bottom-padding-none micronavbutton\">\n\n\t\t\n\t\n\t<div class=\"site-grid site-grid__no-gutters\"\n\t     data-depth=\"0\"\n\t     data-name=\"buttons\"\n\t     data-livetext\n\t>\n\n\t\t\t\t\t<div class=\"site-grid__col\">\n\t\t\t\t<a class=\"site-panel__micronavbtn-btn u-bc-purple\"\n\t\t\t\t   \thref=\"https:\/\/wp.stolaf.edu\/smithcenter\/ethical-community-engagement-modules\/\"\n\t\t\t\t   \ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"site-panel__micronavbtn-btn-label\">Modules Home Page<\/span>\n\n\t\t\t\t\t<span class=\"site-panel__micronavbtn-btn-desc\">\n\t\t\t\t\t\t\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div> <!-- .site-grid__col -->\n\t\t\t\t\t<div class=\"site-grid__col\">\n\t\t\t\t<a class=\"site-panel__micronavbtn-btn u-bc-cranberry\"\n\t\t\t\t   \thref=\"https:\/\/wp.stolaf.edu\/smithcenter\/faculty-users-guide-for-ethical-community-engagement-modules\/\"\n\t\t\t\t   \ttarget=\"\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"site-panel__micronavbtn-btn-label\">Faculty User&#039;s Guide<\/span>\n\n\t\t\t\t\t<span class=\"site-panel__micronavbtn-btn-desc\">\n\t\t\t\t\t\t\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div> <!-- .site-grid__col -->\n\t\t\n\t<\/div> <!-- .site-grid -->\n\n\n\t\t\t\t\n\t\t<\/div>\n\n\t\t\t<\/div>\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":10252,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-4765","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wp.stolaf.edu\/smithcenter\/wp-json\/wp\/v2\/pages\/4765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.stolaf.edu\/smithcenter\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.stolaf.edu\/smithcenter\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.stolaf.edu\/smithcenter\/wp-json\/wp\/v2\/users\/10252"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.stolaf.edu\/smithcenter\/wp-json\/wp\/v2\/comments?post=4765"}],"version-history":[{"count":12,"href":"https:\/\/wp.stolaf.edu\/smithcenter\/wp-json\/wp\/v2\/pages\/4765\/revisions"}],"predecessor-version":[{"id":5513,"href":"https:\/\/wp.stolaf.edu\/smithcenter\/wp-json\/wp\/v2\/pages\/4765\/revisions\/5513"}],"wp:attachment":[{"href":"https:\/\/wp.stolaf.edu\/smithcenter\/wp-json\/wp\/v2\/media?parent=4765"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.stolaf.edu\/smithcenter\/wp-json\/wp\/v2\/categories?post=4765"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.stolaf.edu\/smithcenter\/wp-json\/wp\/v2\/tags?post=4765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}