Reporting Routine Problems
Routine maintenance problems can be reported using the link at the top of this page,”Enter a Work Request”, at any time. During business hours our staff will receive your submitted Work Order and it will be assigned to a specific worker at that time, and most often will be reviewed by the person within an hour or two.
Please be prepared to clearly explain the problem and where it is located in the box labeled “Description”, with a building name and room number or reference point. Let us know the time of the report, who you are, and how you can be reached, especially if you are leaving a voice mail message. If the problem is with a piece of department equipment, or is in some other way not routine building maintenance, please be ready with an account number.
When the work is complete, the order is returned to the office with the completion date noted. The office staff will then update the database so that we can track what was done and when.
Our program allows us to search for anything on the form. This capability also helps us to evaluate the work load for any given shop. We can call for a report which will give us the total number of unresolved work orders by shop and decide if we need to get more help, or if it is possible for a group with a light load to take over part of someone else’s assignment.
Reporting Emergency Problems
If an emergency problem comes up during the business day, call in to 3280. If the line is busy, please call 3281. This number is answered twenty four hours a day in the heating plant. PLEASE, DO NOT USE THIS NUMBER FRIVOLOUSLY. The shift engineer must leave boiler operating duties in order to receive the call and dispatch the proper person to attend to the problem.